Coordinated Entry homeless assistance

To be eligible for coordinated entry you must meet the following conditions:

• 16 years of age or older
• Currently sleeping in a homeless shelter, outside or in vehicle or fleeing or attempting to flee domestic violence
• A resident of Hennepin County or have strong ties to Hennepin County
• Household income does not exceed 30% of the Area Median Income (AMI) for the household’s size. See HUD's area median income limits.

The Coordinated Entry System is an access point to homeless dedicated housing. If you are not sleeping in an emergency homeless shelter, outside or in vehicle, or fleeing or attempting to flee domestic violence you are not eligible for a Coordinated Entry System (CES) assessment and should seek alternative housing solutions.

Households that meet eligibility criteria, can access the Coordinated Entry System by contacting an access point to set up an appointment or by visiting a drop-in site. 

Families (including youth head of household families)

If you are an unsheltered household, please contact the Hennepin Shelter Hotline at 612-204-8200. An advocate will help you navigate options to resolve your housing crisis. Once all options are explored, if eligible, you will be assisted with setting up an appointment for a CES assessment.

• If you’re currently staying at People Serving People or St. Anne’s Place, let your advocate know you’re interested in a CES Assessment and they will refer you to Agate Housing to set up an appointment for an assessment.
• If you’re staying at a non-Hennepin run shelter (Mary’s Place, Hope Street, etc.), please have your advocate/case manager fill out this online form and then submit an online shelter verification form to set up an appointment for a CES assessment.
• If you have completed a CES assessment and need to update it or connect with an assessor please email assessors@agatemn.org or leave a message at 612-361-5439.
• If you need emergency shelter or other housing resources, please contact the Hennepin Shelter Hotline at 612-204-8200.

Single adults (age 18+)

• If you are currently in emergency shelter, request a case manager from the shelter you’re staying in and mention your interest in a CES assessment.
• If you are currently sleeping outside, in a vehicle, or in a tent, etc., fill out this Streets to Housing - unsheltered service request form.

Youth

• If you are 16-24 years old, contact the YMCA Youth Resource Line, 763-493-3052 8 a.m. – 8 p.m.

Domestic Violence:

• If you are experiencing Domestic Violence or attempting to flee Domestic Violence situation, contact the Domestic Abuse Project at 612-874-7063 (ext. 232) or by email at firstcall@mndap.org.

HIV or AIDS+:

• If you are living with HIV or AIDS+, contact Clare Housing by calling 612-248-2970 or by emailing amber.poppe@clarehousing.org

Veterans:

• If you are a veteran, contact MACV Veteran Outreach by calling 1-833-222-6228.

Coordinated Entry training 

Coordinated Entry 101

• Wednesday, December 4th
• 11 a.m. - Noon
• Coordinated Entry 101 registration

Best practices for housing providers

• Tuesday, December 10th
• 10 - 11:30 a.m.
• Best practices for housing providers registration

View past training

CES 101 training and other training videos

Policies and forms

Policy and procedure manuals

• Families policy and procedure manual (DOCX)
• Single adult and youth policy and procedure manual (DOCX)

Coordinated Entry assessor forms

• Assessor request form (DOCX)
• Release of information - Coordinated Entry System (ROI) (PDF)
• Fleeing violence statement (PDF)
• Coordinated Entry Assessment Receipt (PDF) 

Coordinated Entry housing provider forms

• Transfer policy - Coordinated Entry System (DOCX)
• Transfer request form 
• Referral request form
• Referral outcome form (DOCX)
• Expectations after CES referral for housing providers (PDF)

General Coordinated Entry provider forms

• Grievance form (PDF)
• Grievance procedure (PDF)
• Non-Hennepin Shelter Stay Verification Form (PDF)

Hennepin coordinated entry leadership committee

• Informs policy and procedure development and revisions for the family Coordinated Entry System
• Provides guidance to help ensure consistent application of Coordinated Entry System policies and procedures

Meetings

• First Tuesday of the month, 10 – noon
• Attend virtually through Microsoft Teams 

Contact

Email Susannah at susannah.king@hennepin.us 

Meeting Minutes: Coordinated Entry Leadership Committee

Meeting minutes: April 2024 (DOCX)

Workplan

2023 CES Leadership Committee Work Plan (DOXC)

CES Scoop

Subscribe to receive updates.

Previous editions

• June CES Scoop - HMIS Outage Dates Changing (govdelivery.com)
• May CES Scoop - DV 101 Training, New Transfer Policy, and Dates HMIS Won't be Available (govdelivery.com)
• April CES Scoop - New CES ROI (govdelivery.com)
• March CES Scoop - New Referral Policy for Housing Providers (govdelivery.com)
• February CES Scoop - Important HMIS Update (new system coming soon) (govdelivery.com)
• January CES Scoop - Coordinated Entry access changing for families on February 1 (govdelivery.com)
• December CES Scoop - Housing Provider Scorecard (and upcoming training) (govdelivery.com)
• November CES Scoop - CES 101 Training this Wednesday (the 29th) (govdelivery.com)
• October CES Scoop - Your Feedback Needed on Medical Fragility Questions (govdelivery.com)

Dashboards

• Health of the Coordinated Entry System – Length of Time Dashboard

System data

Health of the Coordinated Entry System Reports

• Health of the Coordinated Entry System: July 2018 – March 2020 (PPTX)
• Health of the Coordinated Entry System: outcomes (PDF)

Monthly Coordinated Entry assessor report

• Coordinated Entry assessor report 

Annual point in time

• Minneapolis/Hennepin County PIT Count reports from 2005 to 2023 (HUDExchange.info)

Evaluations

• Hennepin County Coordinated Entry Evaluation Report - December 2022 (DOCX)
• University of Minnesota: "Missed Opportunities" in the pathway from referral to housing (PDF)