Partners in health and human services

Current opportunities

Forestry Adult Arborist Apprenticeship Program

Provision of services for from local tree care providers to serve the Forestry adult arborist apprenticeship program, which will guide adult apprentices through hands-on training provided by skilled professionals in topics related to tree identification, care and safety procedures. The population served by this RFP includes adults who are 18 years and older, are Hennepin County residents and who reside in or work in disadvantaged communities.  This opportunity will close on November 6, 2024.

Ryan White Program Services

Provision of services for low-income people living with Human Immunodeficiency Virus (HIV) or Acquired Immune Deficiency Syndrome (AIDS) who have no health insurance, have insufficient health care coverage, or lack financial resources to receive the care they need. Hennepin County is serving as facilitator of a joint Request for Proposals (RFP) soliciting Ryan White HIV/AIDS Program Services. This joint solicitation is sponsored in partnership by Hennepin County Public Health (County) and the Minnesota Department of Human Services (DHS), HIV Supports Section. This opportunity will close on October 15, 2024.

Past opportunities  

Academic Recovery Services

Provision of academic skill-building and academic credit recovery services for Hennepin County youth ages 14 through 24 years old who are connected to county services and are behind in credits earned toward high school graduation. This opportunity closed on May 13, 2024. 

Adult and Juvenile Substance Use Education, Prevention, Intervention and Assessment Services

Provision of services for adult and juvenile substance use education, prevention, intervention and assessment services specific to alcohol and drug use, for individuals and families who are involved in the justice system. This opportunity closed on January 22, 2024.  

Child and Family Transportation Services

Provision of transportation services for children/youth who are in in out of home placement or have an open child protection, child welfare or children's mental health case and their parents and/or guardians. This opportunity closed on April 12, 2024. 

Community-based cardiovascular and diabetes health support services

Provision of cardiovascular and diabetes health support services for African American/Black and/or Indigenous women in Hennepin County. This opportunity closed on March 1, 2024. 

Contracted Case Management Services

Provision of high quality, equitable, and culturally responsive case management services for persons eligible for home and community-based waiver programs. This opportunity closed on February 2, 2024. 

Developmental Disabilities Community Program Coordinated Services

Provision of innovative and creative support services that help adults with developmental disabilities and related conditions achieve the highest level of self-reliance possible, integrate into their communities, and achieve their goals. Services may include, but are not limited to, individual support, group therapy/training, social/recreational activities, and transportation. This opportunity closed on June 27, 2024. 

Food Security and Food Recovery Services

Provision of food security services, such as free meal, food shelf, mobile food shelf, and/or food bank services for residents, and food recovery services that collect and redistribute surplus food to residents. This opportunity closed on June 17, 2024.

Forestry Workforce Development Programming

Provision of forestry workforce development programming, which includes adult arborist apprenticeship programming, adult and youth introductory tree maintenance programming, and wraparound services to support both programs for adults and youth who are residents of disadvantaged communities. This opportunity closed on July 15, 2024. 

Gender and Trauma Responsive Supports and Services 

Provision of gender responsive and trauma responsive individual and group-based programming that helps young people involved in the juvenile justice system manage the impact of trauma and build healthy coping and problem-solving skills, as well as provision of family-based prevention programming for families with children. This opportunity closed on May 17, 2024.

Health Mentor Model sexual health education services

Provision of school-based health mentor services to support implementation of the Health Mentor Model in Hennepin County communities with populations of greatest need. This opportunity closed on March 15, 2024. 

Homeless Prevention Pilot Services 

Provision of services for Housing-focused case management and supportive services to assist households gain long-term, stable housing, and reduce risk factors for homelessness. This opportunity closed on September 6, 2024.

Housing Support Services

Provision of services for Housing Support Services for some of the county's most vulnerable residents, including those with extremely low incomes and other conditions or challenges to stable housing. This opportunity closed on September 5, 2024.

Housing Support Services

Provision of supportive housing services from current long term homeless (LTH) providers, current housing with services - independent (HWS-I) providers, and board and lodge service providers. Applications to become a new LTH, HWS-I, or Customized/Assisted Living Housing Support provider will not be accepted. This opportunity closed on February 15, 2024. 

Interpreter and Translation Services

Provision of interpreter and translation services, including on-site, over-the-phone, American Sign Language (ASL), document translation, and Video Remote Interpreting (VRI). This opportunity closed on June 18, 2024.

Major Cleanup Services

Provision of major cleanup services to remove large amounts of accumulated debris, hoarded clutter, and garbage from a residence to eliminate unsanitary conditions to prevent eviction or condemnation that can result in a vulnerable person becoming homeless. This opportunity closed on May 29, 2024.

Meal Services for Emergency Family Shelters

Provision of services for catering/meal preparation and delivery services provided to families who are experiencing homelessness and staying in Hennepin County emergency family shelter sites. This opportunity closed on August 26, 2024.

MFIP Employment Services

Provision of Minnesota Family Investment Program (MFIP) employment services that support MFIP participants as they transition from poverty to economic self-sufficiency. This opportunity closed on May 13, 2024.

MFIP Youth Career Development Services

Provision of Minnesota Family Investment Program (MFIP) youth career development services for young parents enrolled in MFIP who are high school seniors or General Education Development (GED) students that assist youth with education, training, credentialing, or other employment assistance. This opportunity closed on May 10, 2024.

Permanent Supportive and Transitional Housing Services

Provision of permanent supportive and transitional housing services provided to adult only households and family households with minor child(ren). This opportunity closed on June 10, 2024.

Plus Program

Funding for staffing positions of school-based care coordinators, chemical health specialists, and school-based mental health therapists who will provide services at school sites as part of the Plus Program that serves youth ages 14 through 24. This opportunity closed on January 29, 2024.

School-Based Mental Health Services

Community-based organizations that will partner with the County and County school districts/schools to provide School-Based Mental Health services provided to student and families who have difficultly accessing community-based services. This opportunity closed on July 17, 2024.

Supervised Visitation and Supportive Services

Court ordered supervised visitation and supportive services for child(ren) and families involved with Hennepin County Child Protection Services (CPS). This opportunity closed on July 15, 2024.

Warming Services

Provision of warming services for head of households who are 18 years and older and experiencing homelessness in Hennepin County. This opportunity closed on June 18, 2024.

Wraparound Services

Provision of services for wraparound services to support both adult and youth participants who are enrolled in arborist/tree maintenance programming.  This opportunity closed on October 22, 2024.

Youth Residential Crisis Stabilization Services

Provision of residential crisis stabilization services for youth with acute mental health and behavioral needs who need an immediate treatment placement. This opportunity closed on May 22, 2024.

Learn about contract opportunities

RFP materials are posted in the Hennepin County Supplier Portal. Providers will submit proposals via the Hennepin County Supplier Portal. Providers who do not already have a Supplier Portal account first need to register with the Supplier Portal in order to submit their application.

• Sign up to receive public notification about contract opportunities.
• Opportunities are posted online.
• Learn how to register.
• Visit the Supplier Portal to complete registration.

Compete for a contract

• Watch this short video to learn how to compete for a contract (YouTube).
• Read all documents posted with each opportunity to ensure that you meet requirements and qualifications.
• Review this overview of key contracting requirements and be prepared to meet them. Hennepin County contract requirements overview (PDF, 1MB)
• Plan to attend a pre-proposal meeting if one is scheduled. Dates and times are announced online with the contract opportunity notice.
• Prepare and submit your proposal documents according to the posted requirements and before the deadline. Late submissions will not be considered.

How we assure fairness and quality

• Watch this short video to learn about the contracting process (YouTube).
• Contracts are awarded using a competitive selection process.
• Award decisions are made by a committee.
• Each contract opportunity has its own timeline and requirements, which are posted online.
• There are no exceptions to documentation requirements and submission due dates.
• The county screens all potential vendors.

What to expect if you get a contract

Watch this short video to learn what to expect if you get a contract (YouTube).

A contract manager will be assigned to manage each contract and answer questions.

Providers are expected to comply with all requirements in their unique, signed contract. Some general reporting requirements are covered below and in this document. Hennepin County contract requirements overview (PDF, 1MB).

Financial reporting requirements

Financial documents typically requested include:

• Independent audit reports and management letters
• Financial statements
• Agency wide and program-specific budgets

Performance measures

Contracts contain performance goals and require providers to routinely report their progress toward meeting those goals.

Supporting providers in meeting county requirements

The county supports its contracted providers in a variety of ways to ensure a successful contracting experience.

A contract manager is assigned to manage each contract and answer questions. To find out who your contract manager is, call 612-348-4071.

Standards and policies are outlined in a human services and public health contracting guide. View the contracting guide (PDF, 1MB).

Watch these short videos to learn more about contract financial requirements:

• Financial requirements for all contract types (YouTube)
• Financial requirements for cost reimbursement contracts (YouTube)
• Financial requirements for unit rate contracts (YouTube)

Financial reporting

Financial documents typically requested include:

• Independent audit reports and management letters
• Financial statements
• Agency wide and program-specific budgets

A tailored Excel workbook (XLS, 1MB) is available for providers to adapt for their use when submitting budgets. For help adapting the workbook, contact your contract manager.

Performance measures

Contracts contain performance goals and require providers to routinely report their progress toward meeting those goals. Performance goals are designed in collaboration with providers to be SMART: specific, measurable, attainable, relevant and time-bound. For questions about performance goals or reporting, contact your contract manager.

Contract renewal

Before a contract expires, the county will evaluate the need to continue contracting for the service. If the county decides to renew a contract, the contract manager will send a request for contract renewal documents.

If the county decides to renew a contract, the provider will be asked to submit new documentation which may include:

• Service description narrative
• Current outcome and performance measurement criteria
• Agency wide and program-specific budgets, with substantiation
• Current board of directors
• Organization chart
• Board directive authorizing contract signatures
• Affirmative action documents
• Current and adequate insurance certificate of coverage
• Proof of tax exempt status
• Copies of current city, state or federal licenses, when applicable
• Job descriptions
• Staffing lists

Client information

The Minnesota Government Data Practices Act, Chapter 13 governs how client data are collected, created, stored, used and shared. It establishes requirements relating to public and individual rights to access government data. Learn more about the Minnesota Government Data Practices Act, Chapter 13.

Organizations that have a contract with the Human Services and Public Health Department are expected to follow all requirements about collecting, creating, storing and sharing client information. This includes giving a notice, sometimes referred to as a Tennessen Warning, to each client. The notice tells them about how their information will be shared and the possible consequences of not sharing information. Learn more about Tennessen Warnings.

Billing the Human Services and Public Health Department

Providers must bill for services according to the schedule and requirements established by the contract. Talk with your contract manager before you submit a bill, to make sure that your invoice contains all the required information. More information about invoices, payments and over payment collection can be found in the human services and public health contracting guide (PDF, 1MB).

Unless otherwise specified in your contract, submit an itemized invoice within 30 calendar days of the last day of each month in which you provided services or incurred expenses. Following this contract requirement will ensure maximum reimbursement for completed services.

Hennepin County Human Services and Public Health may refuse payment of late invoices in these cases:

• Invoices received after 90 calendar days form the last day of the month of service
• Invoices received after 90 days from the date the county is determined to be the payer of last resort

To determine if services are eligible for payment use the Hennepin County billing calculator (XLSX, 1MB).

Billing guidelines for all service authorized programs

If you need a service authorization to bill the Human Services and Public Health Department, authorized providers are expected to:

• Exhaust all third-party reimbursement from other sources of insurance
• Help clients to complete the steps to get medical assistance or other forms of insurance
• Ask clients to present their insurance cards at the point of service
• Run periodic checks with the state medical assistance MN-ITS system to identify changes to medical assistance coverage. When retroactive coverage for a date of service is identified, the provider must bill medical assistance and reimburse the county for any payment already made for the covered dates of service.

Check with your contract manager to determine if your contracted services are pre-authorized or post-authorized.

Billing guidelines for pre-authorized services

• Submit a new authorization form to the county. This is required before an invoice can be submitted. The form prompts the county to send the provider a notice of service authorization.
• Submit a change authorization request when clients experience a lapse or change in health insurance coverage.
• Submit an invoice to the county only after the provider has received a notice of service authorization with a service arrangement number. Additional information on preparing invoices can be found in the provider invoice and payment guide for pre-authorized services (PDF, 1MB).

Billing guidelines for post-authorized services

• Submit an insurance denial with clearly stated denial reasons when a client has private insurance that would typically cover the service. This is not necessary for services such as case management, which are not covered by the private insurance policy.
• Always use the Hennepin County invoice template (XLSX, 1MB) provided by your contract manager. Before submitting, verify that there is no third-party payer, and that service codes (and modifiers) and service rates are correct.
• Additional information on preparing invoices for children’s mental health service providers (PDF, 1MB).

Preparing contract documentation

Find additional information on contract requirements and instructions for assembling contract documentation in the contracting guide (PDF, 1MB).

Test text for training.

Forms for contract documentation

• Budget workbook (XLSX, 1MB)
• Planned activity schedule (PDF, 1MB)
• Provider fact sheet (PDF, 1MB)
• Staffing pattern (DOC, 1MB)

Hennepin County contracts with organizations to provide services that meet community needs and to administer federally funded and state funded programs. The State of Minnesota also contracts with service providers who provide specific services to Hennepin County residents. Find more information about contracting opportunities with the state.

Hennepin County contracts for many different types of services. Below is a summary of these services.

Services

Case management services

For mental health, children and family services, housing stability, and people with disabilities

Emergency shelter

For single adults, families, and youth

Employment services

Supported employment services, MFIP employment services, SNAP Employment and Training

Family/parenting development and therapy services

Parenting assessments, structured family therapy, functional family therapy, parenting support outreach

Housing services

Homelessness prevention and outreach, housing supports, rapid rehousing, supportive housing, and transitional housing

Mental health services

Children’s mental health therapeutic and support services, adult mobile diagnostic assessments

Public health outreach and education

Community outreach, home visits, sexual health education

Residential treatment services

Intensive residential treatment services for adults, crisis residential services, residential treatment for youth

School-based mental health services

Services for people with disabilities

Day training and habilitation, employment support, semi-independent living skills for people who are not receiving services through Home and Community-Based Services waivers

Services for people living with HIV/AIDS

Ryan White Part A and Part B services

Services for people with substance use disorder

Assessments, interventions, detoxification, and withdrawal management

Services for people impacted by domestic violence

Advocacy and counseling services for survivors, anger management classes for perpetrators

Transportation services

Medical transportation

To become a county-approved medical transportation provider, providers work through the Medical Transportation Management firm. It manages and makes vendor selection decisions for the transportation services network that includes Hennepin County and seven other metro area counties. Medical Transportation Management

Services for seniors and persons with disabilities

Find services and training to help seniors and people with disabilities live in their communities as independently as possible.

Find resources for seniors and people with disabilities.

Home and community-based waiver services

The state enrolls new providers. County contracts are not needed. Some services require state licenses. View the state licensing requirements.

Find provider enrollment information on the Minnesota Department of Human Services website.

Disability waiver rate system

Rates and units of services have been translated to conform with new state requirements. View state rate information.

Client specific questions should go to individual case managers. For general questions, email county staff at hsph.cms.dwrs.database@hennepin.us.

Adult rehabilitation mental health services

To operate in the county, adult rehabilitation mental health services (ARMHS) providers must be certified by the Minnesota Department of Human Services (DHS).

DHS oversees the certification process, including application, training, and site visits inspections. See ARMHS certification information. 

Hennepin County residents may contact any certified ARMHS provider in Hennepin County for services: ARMHS-certified provider directory 

Children's mental health

Find information for providers in the resource section of children’s mental health.

Children's mental health fax template for MA denials or lapses (DOCX, 1MB)

Contracted adult behavioral health case management

Find contact information for contracted adult behavioral health case management providers.

• Contract specific questions: Contact your assigned contract analyst
• Adult Mental Health Initiative (AMHI) questions: Email AMHI.team@hennepin.us
• Eligibility or social service questions: Call the provider line at 612-596-8500 or email socialservices@hennepin.us 

Voluntary participation resources

Resources for working with people who are voluntarily participating in Adult Mental Health Targeted Case Management (AMH-TCM), Assertive Community Treatment (ACT) and Forensic Assertive Community Treatment (FACT) with Hennepin County.

• Adult Case Management eForms Process & Procedure - TCM, ACT and FACT (PDf, 1MB)
  • Contracted case management intake-opening eForm
  • Uncompensated care request – Service Authorization for HennPay eForm
  • Contracted partner closing request eForm
• Adult Case Management Transfer Process & Procedure (PDF, 1MB)
• Information Disclosure NonEPIC/Tennessen Notice (PDF, 1MB)
• Notice of Action DHS-4369-ENG
  • More information about notice of action on the DHS page: CBSM - Notice of Action (state.mn.us)

Involuntary, civilly committed, or court ordered participation resources

Resources for working with people who are under court order, civilly committed, or involuntarily participating in Adult Mental Health Targeted Case Management (AMH-TCM) with Hennepin County.

• Adult Case Management Involuntary and Mentally Ill & Dangerous (MI&D) Process & Procedure (PDF, 1MB)
• Client is in jail and on CH commitment (DOC, 1MB)
• Supporting people in custody and civilly committed (DOCX, 1MB)
• Supporting voluntary people in custody (DOCX, 1MB)
• Uncompensated care request – Service Authorization for HennPay eForm

Adult mental health services e-file system

Adult mental health services is transitioning to an e-file system with the mental health district court. Some reports continue to be sent directly to the county attorney’s office, and others are now submitted by e-file. Find out which reports can be e-filed in the commitment reference guide (XLSX, 1MB).

Review the civil commitment manual (PDF, 1MB).